150: A Weak Link with an Easy Fix
In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure, she’s realized that even though your business/practice might be the best one ever, people will never know if your gatekeeper — AKA the person answering your phone — isn’t reflective of that.
To those answer phones, are you representing your office? Do you know what questions people have? Do you know what your office does?
Listen in for practical tips to having the best gatekeeper for your practice!
Tips:
- Make sure the personality of main phone answerer is true representation of the practice that you have or want to have.
- Make sure they know what your practice actually offers; have information on hand.
- Make sure they listen to understand, not listen to respond.
- Have incredible follow-through/integrity
For more tips for schedulers, call the Dental A Team and ask them 775-303-5833!
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Rockstar Podcast!
Loricl24
This podcast is so worth the listen! I have listened to almost all of Kiera’s podcasts and every dang time, I learn something new. I have been challenged, entertained, and frankly overwhelmed at times because I want to implement everything. So many out of the box ideas to solve common issues. Thank you Kiera and Dental A Team!
So good!
Helpful tips and proven strategies from a true dental ace! Love this podcast
Great Podcast
I started listening a month a go.Lots of actionable ideas.Kiera has really grown as a leader in Dentistry.