154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient experience! Make sure your team is taking the right steps! Kiera breaks down what that looks like for the front and back offices.
Front office: Have a form or template for how to collect patient information.
Hygienists/assistants: Fine-tune the CRP hand-off.
Doctors: Use NDTR for maximum efficiency!
THEN Kiera takes it up a notch, sharing an extra tip for all the true A-Teamers out there: edify! Keep an ear out for the snowball activity she did to teach this idea. By having the best hand-off, you’re transferring the trust of your patient throughout your entire office, yielding both VIP patient AND employee care.
Looking for more tips to establish your office as an A-Team? Visit www.TheDentalATeam.com!
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Rockstar Podcast!
Loricl24
This podcast is so worth the listen! I have listened to almost all of Kiera’s podcasts and every dang time, I learn something new. I have been challenged, entertained, and frankly overwhelmed at times because I want to implement everything. So many out of the box ideas to solve common issues. Thank you Kiera and Dental A Team!
So good!
Helpful tips and proven strategies from a true dental ace! Love this podcast
Great Podcast
I started listening a month a go.Lots of actionable ideas.Kiera has really grown as a leader in Dentistry.