393: It’s Cool to Cross-train!
Ever walk a mile in your coworker’s shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other’s roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what’s going on beyond their turf.
For front office staff wanting to learn about the back office:
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Attend procedures
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Take the Dental A-Team’s online course
For back office staff eager to know about the front side:
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Make re-care and unscheduled treatment calls
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Perform insurance breakdowns
Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to.
Episode resources:
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Rockstar Podcast!
Loricl24
This podcast is so worth the listen! I have listened to almost all of Kiera’s podcasts and every dang time, I learn something new. I have been challenged, entertained, and frankly overwhelmed at times because I want to implement everything. So many out of the box ideas to solve common issues. Thank you Kiera and Dental A Team!
So good!
Helpful tips and proven strategies from a true dental ace! Love this podcast
Great Podcast
I started listening a month a go.Lots of actionable ideas.Kiera has really grown as a leader in Dentistry.