Episode 484: Gratitude Changes Your Practice For the Better

Kiera joins the gang at the Growth in Dentistry podcast! If you’re a loyal listener, you know on the Dental A-Team podcast we cover a lot of technical topics — KPIs and practice expansions and hiring and firing … the works. But it’s important to put work into the simpler stuff too. In this episode, Kiera talks about being grateful and kind to our team members and patients. She also touches on the challenges with hiring at the moment, and what growth in dentistry looks like to her.

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Transcript:

0:00:05.6 Speaker 1: Hey everyone. Welcome to The Dental A Team Podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective. Because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, filler, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental, and I believe that this podcast is the greatest way I could help elevate teams, grow VIP experiences, reduce stress and create A Team. Welcome to The Dental A Team Podcast.

[music]

0:00:51.4 S1: Hello, Dental A Team listeners, this is Kiera. And you guys, I had to... I just did a podcast with Dental Intelligence, they are one of our favorite companies. They do great for analytics. They also are paired with Modento. You guys know we're massive fans of Modento. And I really loved the podcast I did with them. It was just fun. It was talking about gratitude and growth in dental practices. So I hope you guys enjoy it. It's a crossover episode. I hope you enjoy it. Check them out, they're fantastic, we partner with them, so be sure to let them know The Dental A Team sent you and you guys will get our discounts.

0:01:20.9 Speaker 2: Hello, welcome to another episode of Growth In Dentistry. I'm Katie Poulsen. I'm so glad to have you with us today. With me, my trusty co-host today is gonna be Ashley Sousa, director of business development here at Dental Intel. Thank you so much for joining me today. Before we get started, I wanted to invite you to join our Facebook Dental Intelligence community. We have some great conversations about data analytics and how to implement them in your practice and just learn from other people doing it with you, it's a great community to be a part of. Also, if you'd be so kind to rate and review this podcast, we read every one of them. So thank you, thank you so much for doing that. Alright, Ashley, I'm gonna let you go ahead and introduce our esteemed guest that I'm very excited talk to.

0:02:07.6 Speaker 3: I am super excited to talk to her too. For those of you that don't know, Kiera is the owner and founder of The Dental A Team. And she consultants in over 100 dental office... Damn it. [laughter]

0:02:21.4 S2: You're good.

0:02:24.4 S3: Okay. Let me start over. Okay. You got this. Alright, I'm super excited to talk to her today, as well, Kiera is the owner and founder of The Dental A Team. And she consults in over 100 dental offices nationwide. She has done almost every role in the dental practice. She does in-person dental office coaching and her mission is to help clients achieve maximum success and efficiency. She also partner in several dental offices and has worked in just every position. She has the skill set and perspective to help positively change the structure and culture inside your dental practice. So we have lots of great things to talk to her about today, she's gonna teach us a whole bunch about gratitude in the dental practice.

0:03:11.3 S2: Yeah, so super exciting. So we're continuing our conversation on team member troubles. This has been an ongoing... Like the last four or five podcasts, we've done talking about team member troubles, because it's so poignant right now in the industry. And so we're so grateful for you to take your time out today to talk about that. And we're gonna include gratitude, because, well, this week is Thanksgiving, [chuckle] so what a better time to talk about gratitude and do a deep dive on that. So, I've heard you talk about some great ideas on showing love for your team members, and I wanted to first talk about the why behind showing gratitude and how you've seen gratitude change the practices that you've worked with.

0:03:56.6 S1: Yeah, for sure. Well, thanks ladies, for the nice warm welcome and intro. I'm super happy to be here. I love Dental Intelligence, love what you guys are doing. And just massive kudos. So I agree, go join that Facebook community. And there's so many helpful tips out there. You ladies put on a great, great... Just a wealth of knowledge. So I'm just honored to be here. So thank you guys for allowing me to be here, but you're right, showing that love in practices right now, coming as a team member and an owner and then consulting hundreds of practices, I kind of feel like I get to see this 360-degree view of a practice. And so, it's one of those things I'm realizing, like we gotta remember who made us great. And showing team members that love and showing them why they're fantastic and why we love and value them.

0:04:39.0 S1: I especially think right now, we just came out of 2020. 2020 taught us to slow down, to re-evaluate, to re-prioritize. And I don't think people, especially team members, necessarily value the same things that they were valuing before. I think they value time off. They value appreciation. They value all these different things so much more than they ever have. And so, I feel like that love and appreciation is becoming such a louder love language that these team members are craving for. They've also been going through what I call the COVID crank. You've got cranky team, you've got cranky patients coming in, you've got cranky patients calling, you've got... It's just there's a lot of crank, I think, in this world. And so showing forth more of that love and gratitude, I feel it's just a spice that is blowing people's minds. Somebody being kind to you is... I know for me, like when someone's actually nice to me at the airport, I'm like, Wow, where did you come from? Because the new norm is being cranky and ornery.

0:05:32.8 S1: So I feel like that's kind of where we're coming from on teams of them just needing to feel that love and appreciation, more so due to the fact that we've had such an overpowering shadow of negativity and crankiness that's just flooding these poor offices, but that love and gratitude's really showing up as a paramount need versus just a want.

0:05:52.2 S2: Yeah, definitely, I love what you said there, for sure. I love the COVID crank.

[laughter]

0:05:57.9 S2: I've heard that before, and it's such a great... We should claim that term, 'cause it really... I do feel like... Just we've... We've lost empathy moreso than ever in the last two years.

0:06:11.8 S1: For sure.

0:06:12.8 S2: And it's so difficult, on both sides. And we work... We work so close with patients that it's so hard. I say this all the time on this podcast, but dentistry is so... For me, it's so much more emotional than it is physical.

0:06:28.2 S1: Right.

0:06:29.2 S2: And so at the end of the day, it is the patients that have been difficult emotionally, that are the hardest, and so for sure.

0:06:37.4 S1: I think people forget, and Katie, you know, being a team member, Ashley, I know, you know as well, being team members, those patients come in with a lot of vibes, they come in with a lot of feelings, they come in with... Gosh, answering that phone sometimes who is on the other end, and it could be patients that are so kind, typically, I just think people have forgotten, like you said, to be human, we forgot, we became these animalistic people that are just like... I don't know what has happened. And so showing that kindness, showing that love. We also have to remember in dentistry, we are taking on patient after patient after patient's emotional baggage, if you will, positive or negative. And realizing that that is a drain that I don't think until now, I even realized as a team member in a practice is as draining as it is.

0:07:24.5 S2: Yeah, definitely, that's really what it is, is you're taking on their stuff and then it's so hard to not take it home with you, and so giving back to your team members and letting them expel some of that is totally needed for sure.

0:07:42.3 S1: For sure.

0:07:43.3 S3: Not to mention they all have their own things going on too. All the team members have their own things going on, and I think these days, it's just a little bit heavier than it used to be.

0:07:55.1 S1: Absolutely. I don't think that we in dentistry, as humans, get to say that we're able to be void of this COVID crank as well. I know I've been more cranky. I will show up at that airport, I'll show up to certain people and... I remember one day... This is gonna be like highlight who Kiera Dent really is sometimes. I'm very positive, I love life, but I remember one day we were looking at homes, and my husband and I go and scope the homes out before we drive by, 'cause you know, hello, welcome to 2021 buying a home is insanity, why we're doing it, I still don't know. But I remember this guy was just at the gate and we were going at night. We were gonna go check this house out, and he's like, "Do you have your agent with you?" Obviously not, it's 8 o'clock at night, we're scoping this house to see, do we even wanna go visit it, trying to be polite to our realtor and also the people showing the home. And the gay person was like, "Nope, there's no way I can let you go in." And I remember my husband and I, we turned around and I was like, 'Jeez, I'm so mad, I just wanna spit on him.' Literally, that was the words that came out of my mouth and I was like, 'Who am I? Who have I become?'

0:08:51.5 S2: I literally wanted to spit on somebody 'cause I was so mad and it was over not letting me go through, but I feel like we forget, Ashley, to your point of, we forget that we also, are experiencing this COVID crank. That we're doing things that are not our norm, that showing forth more love to each other, I think is a really good way to boost each other up as well.

0:09:12.7 S3: For sure.

0:09:13.2 S2: Yeah, that's really great.

0:09:13.9 S1: You guys can name this Kiera Spitting On People.

[laughter]

0:09:18.7 S1: It will be download... Oh Gosh why share my true self? I don't know, but there you go.

0:09:22.4 S2: It's important to do that. It's endearing. It really is. [laughter] We know you wouldn't actually spit on people but...

0:09:31.8 S1: I really wouldn't. It's just like... Why that was my emotion that I felt like... I don't know, but you know.

0:09:35.4 S2: No, that does say a lot about who you are because most people... There are a lot of people that would do a lot worse, to do a lot worse, I just wanna spit on them, like an old lady.

0:09:47.0 S1: It really is like an old lady. Like, I'm so mad I could just spit. [laughter] Oh man.

0:09:53.2 S2: That's so funny. Oh, good. Well, I don't think that... I don't think people intentionally are trying to be ungrateful, it just takes stopping for a minute, and it's a trait that is definitely learned. Just for an example, I've got carpool, there's one day where I drop off five kids... We've got five kids in this carpool, and one kid, every time he says, Thank you, and I just think, Oh my gosh, please let that be my kid that says, Thank you every time she gets out of the car but the others, they don't. They're still cute, I love them to death, but they never say thank you for anything. And so it has definitely... It's been in my mind at least the past couple of months of, gratitude is a learned trait. So what ideas do you have for owners and leaders to kind of remember gratitude, and how they can show gratitude to their team members?

0:10:46.0 S1: I'm so excited for this question because I agree with you, I think gratitude is a learned trait, but I also wanna point out that I don't think it's a forever trait. I think it's like a muscle. I ran a marathon, you guys today I could not go run a marathon. Just because you achieve it, I don't think it stays. I feel like it's something that needs to constantly be nourished, and so with that... Some things that I love to do in offices are you could do a gratitude jar, a shout out jar, a high-five jar, a bravo jar, whatever you wanna call it, I don't care. But really putting in... I have an office and it says gratitude, and whenever they see a team member doing something, they go and actually write something about them, and then on say Friday, they pull it out and they read a couple of them. You can shake it up. So maybe every so many months, you throw in a gift card, so whomever, the first name's read they get a gift card somewhere. So that way, it just encourages team members to reach out to one another. But then also for a lot of owners... A lot of doctors I talk with tell me it's really awkward to actually give compliments and to show forth love.

0:11:45.6 S1: And I can be empathetic to that. Being a female, it's much easier for me to give complements. I can be very wistful in it, I can be very playful in it, and it comes very second... It's very, very part about my nature, if you will, but I know there's a lot of male doctors that have told me that Kiera, "One, I don't wanna give compliments 'cause I don't wanna ever cross a line and make a team member feel uncomfortable." Which is a very valid concern. Two, they're like, "I don't even know how to say this." And so a couple of things for some owner doctors... I'll say my female doctors... Even some female doctors struggle with it too. And so, I have one doctor right now... We call it the gratitude alarm, and she just has an alarm on her phone that goes off at a certain time every day. And that is her reminder to tell somebody, not always the same person, something that she's grateful for them, especially a more direct gratitude appreciation. And that's something that has literally changed. She got really, really negative reviews on an anonymous survey, and she's like, Kiera, I need to change this culture, I need my team to see me as a human, not as this boss. So that was something that's worked insanely well for her. For one of my...

0:12:50.4 S2: I love that Idea. Yeah.

0:12:52.4 S1: For one of my male doctors we... I'm sure his team could have figured it out, teams are not dumb, but we had a random acronym on his white board, and he would just go and cross it off. And he actually put the initial for each team member on his board and he would cross it off. So throughout the week, he'd make sure that he had complemented every single one of his team members throughout the week or just told them how much he appreciated them in some way to make sure he didn't forget someone... 'cause we have our favorite team members that are just maybe easier for us to compliment, appreciate, I know doctors, your favorite assistants, very simple. But maybe that scheduler who has taken a beating to get your schedule full. Maybe you forget that person, and so I thought those are two really easy ways that are quick and easy to implement, but get massive results for your team as well.

0:13:40.5 S1: Have you guys heard, but really, have you heard? And are you the type of person that loves to take massive action? Well, if you are, I would love to invite you to Dental A Team's Virtual Summit, April 22nd through 23rd. And yes, right now guys, it's early bird. That means it's $200 off the normal ticket price. You guys are going to learn how to optimize your practice this year. We know it's been a rough year, people have quit, we've had COVID, we've had changes, so we wanna teach you guys how to optimize within your practice now and execute. Friday is full team, Saturday is all things leadership. So bring your team, get some CE, take massive action. Head on over to the dentalateam.com, coupon code is summitearlybird, and it's valid until March 31st. That's summitearlybird all one word. And it's valid until March 31st. So guys, head on over, I can't wait to have you take massive action, optimize your practice and execute. Let's make 2022 your best year.

0:14:38.9 S2: For sure. Yeah, what do you... I'll let you go first if you want to, Ashley, but that was so good. I felt like I need to set an alarm in my phone now.

[laughter]

0:14:51.4 S3: Yeah, I love that. I literally was just doing that.

[laughter]

0:14:58.4 S3: Yeah, that's really smart. And I think that you made a valid point that it's a lot... It can be uncomfortable for some people to give compliments. And I don't know but obviously, if you can work past that, you can get more comfortable with it. Practice makes perfect. And something that I really like to say is, we're in a dental practice so everything is practice. So whether that's giving... Practicing doing fillings or maybe you have a whole lot of practice with that, or you're not so good at extractions, but you're practicing talking to team members or presenting treatment, we're always practicing. And I think that that's something that we need to remember when we're managing as well, just not doing dentistry. And if you put yourself out there and practice, even if it's uncomfortable, it will definitely mean a lot to your team members. And you know what? One hopeful tip that I wanna give people is sometimes when I feel uncomfortable about telling a team member something, I usually say like, 'Hey, I'm telling you about this 'cause I know it's super important, but it's really uncomfortable for me.'

0:16:09.3 S1: Yes.

0:16:09.3 S3: So that really also means a lot to them, don't you guys think?

0:16:16.0 S2: Yeah, definitely. I love the conversations, especially about it being awkward. And I've talked about this a lot before, my dad being a dentist, he was really quick to tell people like what he didn't like, [laughter] but he was really good at following it up with like... He was really good on the other end of giving a lot of compliments and a lot of like, Hey, you did really good at setting up for that extraction or whatever, today, I know that that's been a weakness of yours, or whatever it is. And so, although he could be harsh, I guess is kind of probably too harsh of a word but he could be... He's very demanding of his assistants, he trained the best assistants because of that. But it was easier... It was an easier pill to swallow when there was negative feedback like you're saying, Ashley, when there was gratitude involved.

0:17:11.8 S1: For sure.

0:17:14.2 S2: On others. Yeah.

0:17:15.3 S3: Great, super, great, well, since we are discussing team member troubles, what is... And you're so good at staffing dilemmas really in general. Why we have you, I wanted to pick your brain about what you think that the primary pitfall is for staffing problems right now, and how do we fix them.

[laughter]

0:17:33.6 S1: It is a loaded question, I'm like, Oh Gosh. I think we have to realize that this is actually a problem. For quite a while, for a lot of offices, they were thinking like... And they ask, Kiera, What am I doing wrong? And we often think, What are we doing wrong? And I do think it's a good time to assess your practice to see where could you enhance this practice, what are the reasons people are leaving and don't turn a blind eye to why they're leaving. Exit interviews... As I say that word, my heart starts pounding, and I just think of the sheer terror I have of having somebody tell me that they don't like me on some level, is very terrifying. However, I will say on those exit interviews, that's when people will tell you the honest truth about your practice and what you can do to change. And so I would say first and foremost, is if you have had people leave, ask them directly and from a genuine intent of, Why did you leave and what could be done for future employees. And some people will say absolutely not, and when they don't accept the fact that they don't trust you to change. Because if people believe that you will change and that you will listen, they will tell you.

0:18:39.8 S1: In the book Raving Fans, I love that they said, The worst thing that can happen to a business is when people won't give you feedback because they've lost confidence that you'll actually change. So if a team member is willing to tell you something, take that. [chuckle] Someone told me, "Kiera, don't expect your team to complement you." And that stuck me like a dagger, and I was like, 'Okay, noted, thank you. Apparently, I'm doing something that's coming across that way.' So if you can find out why people are leaving and then be proactive to fix it... I also like the proactive side, so twice a year, I actually suggest that you run an anonymous survey. I personally use Typeform, you can use Monkey Survey, there's lots of anonymous surveys out there, but genuinely ask your team for feedback and find out. I ask questions. I've had to learn not to put these surveys right before I'm about to do a team meeting. I did that one time and I was a wreck and I was like, I should not be putting on a team meeting.

0:19:32.7 S1: So do it at a time where you can process. So my two times I do it are November, so we just did ours, and then again in May, so it's not hitting me in the quarters. I'm able to actually have time to assess before the end of the year, and then also assess before mid-year as well. But I ask questions like, 'If you were offered a $1, $2, $3, $5 raise, would you take it? If you had a friend looking for a job here, would you recommend them? Why or why not? And how do you rank my leadership? How do you assess me as a leader?' And then this time I changed up the questions and I had them assess every person on our team. So I think getting good feedback that's anonymous from your team members can really be, I would say like a flashlight in the dark. It can help you see what they need, because you might say, "I'm gonna throw a bunch of money and give everybody raises," but they might not actually want that. They might want some time off. Well, then you can assess and you can calculate, how much would it cost me to give more time off to my team? Like, let's talk about lost production, let's talk about hourly... What is that cost versus giving a bonus per say? And really finding out what does your team want.

0:20:36.0 S1: So I think a lot of it comes down to like, I take it as, yeah, this is really yucky. And I feel like the way I described it this year, early in the year was, I feel like Johnny Depp in Pirates of the Caribbean where like my boat was freaking on fire and I'm burning in the middle of the ocean, but I'm like, 'Everything's fine 'cause another boat's gonna come along and I'll be fine.' And then a few months later went by and I'm like, 'My boat's sunk. I don't know what else to do.' And so a lot of it is... For me, I did a complete culture pivot and I realized culture is paramount, and so I actually changed up the core values of our company. I started doing Friday Five, where I literally send an email every single Friday of five updates, shoutouts, compliments, whatever you want every single Friday. And I would say culture is a slow burn. It's not something that's an overnight transition.

0:21:22.4 S2: Yeah, yeah, you can't.

0:21:24.0 S1: But making sure you have a culture where people actually want to work and then... Dang, I can go on a whole another tangent of when you are gonna hire, make sure you're actually proactive. So many people just place an ad and hope and pray that the fish is gonna just show up at your doorstep. And I'm like, 'You gotta hustle, sister and brother. You've got to actually be very proactive on your ads, and are people actually showing up on your ads, and then are you also networking with other people? Because usually your best employees are probably not applying for jobs on a job board. They're probably working somewhere and they would be willing to switch or transition, or it's at a dental college where you're recruiting associates now and hygienists. You're actively pursuing and courting these hygienists.' So I think there's... It's a very, very open question, but I'd say first and foremost, check yourself and see is your place a place that people wanna work, and then second, when you are hiring, be very proactive on that hiring track as well.

0:22:17.4 S2: Yeah, that is so good. And so vulnerable. I mean honestly, to be able to put yourself out there like that, it's very vulnerable. I taught on a dental hygiene program, and they just... That's what they do. You get anonymous surveys of your students all the time, and so every semester at the end of the semester, I would read my feedback on me as an educator, and it is... It's fun.

[chuckle]

0:22:47.4 S2: Thankfully, for the most part, it was good, but it does, it takes a whole level of vulnerability. I'm like, 'Oh man, I don't even know if I want this.' You know what I mean? So I don't blame people for shying away from that, but you really can't change if you don't know how people perceive you.

0:23:02.8 S1: Totally.

0:23:04.8 S2: So I love that. Anything you wanna add, Ashley?

0:23:09.8 S3: No, I really... I'm taking notes. I really love the survey, that's such a good idea, but I do think that it's gonna take a lot for people to acknowledge that they have to ask those questions and that it matters because we're such at a pivotal point, like you said, Kiera. People have a lot of options when they're deciding where to work, and we can't force people to do anything, and leadership styles are changing, and I think people have to wanna work for you. You have to make it somewhere that's enjoyable to come every day, so the only way you can do that is by getting feedback. I love it.

0:23:50.7 S2: That's so good.

0:23:52.3 S1: It's scary. [chuckle]

0:23:55.6 S2: It's so scary.

0:23:56.1 S1: Good luck and we wish you the best, but yes.

0:24:01.0 S2: But the fact... I like what you... What book did you quote there, saying about people can't change?

0:24:06.2 S1: Yeah. So, Raving Fans.

0:24:07.5 S2: Raving Fans.

0:24:08.9 S1: I was recommended that book and read it, and I thought... But like to your point, Katie, when you said... Let's be real, whenever I go for it, I look for my worst feedback. I can have all this great feedback, and I literally go look at, What do people is terrible?

0:24:21.5 S2: I know.

0:24:22.1 S1: And I had to change my perspective on that and realize, thank you, team member, for believing that I can change. Thank you, team member, for... As much as it's hard and it's a massive ego blow on me, let's be real, that's all it is, is my ego just getting in the way of it, but please be grateful for those team members, please be so thankful. Like the ones who are the nastiest to you... I remember I had a girl and I downright fired her on her way to her mom's rosary. You can chalk me up to one of the worst people in the entire world. We had a whole thing in plan. I wouldn't plan to fire her when her mom died, it was highly inconvenient timing, and I use it as like, no one will ever have a worse fire than Kiera Dent. Like you really won't 'cause that was like top of the charts, but I remember she said, she looked me straight in the eyes and said, "Kiera, you are one of the worst human beings I've ever met."

0:25:05.0 S1: And as much as that ripped me in half... We're talking six years later, I still remember that and I think, I was... I didn't give you honest feedback. I didn't tell you where you were under-performing, I just fired you and it was a complete surprise to you versus giving you any feedback. And so as hard as some of that feedback can be, if you're willing to really listen and to instead, change a paradigm shift and see it as those negative comments or those ones that really cut you to your core are an opportunity or an obstacle. You get to decide how you view it. Is that an opportunity for you to change and shift, to actually have a place people want to work, or are you going to say, "They're ridiculous, and there's no way that could ever be." Because I've come to realise, reality is not how I perceive it, reality is how my team perceives it, and that's what's true reality.

0:25:54.3 S2: Wow. Well, that's going on the first part of the podcast. Okay.

[chuckle]

0:26:00.5 S2: So we ask the same question to every guest on our podcast, because growth is so personal, it's what we focus on here at Dental Intel, that it can mean so many different things to different people. So what does growth in dentistry look like to Kiera Dent?

0:26:19.3 S1: Oh gosh this is a... I think growth in dentistry is innovation, I really do. I think it's innovating as people, innovating as a profession, if you look at dentistry compared to a lot of other healthcare, we are pretty stone ages on a lot of ways, and I think Dental Intel, Modento, Swell, they're turning the corner. People who are saying, "Kiera, you really are gonna have a patient pay before they go to the back?" And I'm like, 'Yes. Have you ever been to a doctor's office?' It is not weird. It is very normal. So I think growth in dentistry looks like innovation, and I think those are early adopters, those who are not afraid to innovate, to adopt early to change, like Ashley was saying, adopting leadership styles, adapt your leadership, recognize that, Hey, 2021 is the great resignation, 2020 was the great slow down. Look at these things and how can you innovate, how can you create, how can you do things differently? I have on my desk... I have an officer who literally sent me... And I told him I wanted this, he podcasted with me, it was so cool. He sent a kaleidoscope to a bunch of older doctors and said, "Are you looking at things differently." And literally said, "If you're ever looking to sell your practice, I'm interested in it." And I will be honest, his letter is way more polished than just saying, "Are you willing to sell your practice?"

0:27:34.1 S1: It is so loving and kind, but he had two practices literally reach out to him and sell his charts because they got health issues unexpectedly, but he was forefront of their mind. And so I think about... That is growth in dentistry to me, is the innovation, the thinking outside of the box, the maybe don't just hang out with Dental Peeps, go talk to people in other industries, go surround yourself with multi-millionaire or billionaires who are not dentists, talk to people in other industries and innovate and create.

0:28:01.5 S2: And see how they do it.

0:28:05.3 S1: Exactly, because to me, that's where the growth, that's where the fun, that's where the excitement is. And I will quote Tony Robbins, he's one of my favorite people, and he says, "Progress equals happiness." And so I feel like it's the same thing with growth, as we're progressing, as we're growing, that's where the happiness lies, and that's where the contentment, the fulfillment, the excitement all will be. So to me, growth in dentistry is your happiness, your contentment, your fulfillment, and that's why I love dentistry. It's the brightest career, it's the most fun, the most fulfilling. I think it's the best profession we could ever choose to be in.

0:28:35.0 S2: Oh, so well said. So well said. Well, thank you so much for taking the time out today. I know that you're busy with your company and podcast, but we really appreciate it. This has been Growth In Dentistry a Dental Intelligence podcast. Again, special thanks to our guess, Kiera Dent. Kiera, where do you want people to find you? I'll put a link to your podcast in our show notes, but anywhere else that you want people to check you out?

0:28:58.8 S1: For sure. And thank you so much. If anyone has questions or they want help, we do a ton in practice, like all systems, all things systems, anything we can do to help out, and we pair really well with you guys, so you can email us, [email protected]. You can also check us out at thedentalateam.com. We have our Facebook group, our podcast is probably our number one space. So again, thank you guys, it was a pleasure to be with both of you today.

0:29:19.8 S2: Yeah, yep yep that would be great. Okay I will put those show notes... I will put those in our show notes and also on our web page at dentalintel.com. Thank you again Ashley for joining me today and thanks for our marketing department for all their work on this podcast. I'm Katie Poulsen, keep growing.

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0:29:39.0 S1: And that wraps it up for another episode of The Dental A Team podcast thank you so much for listening and we'll talk to you next time.

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