359: How to Fix Complaining
A listener recently wrote to the Dental A-Team podcast, curious about stopping the complaining among dental assistants. This is a VERY common problem in practices, and luckily, it’s pretty straight forward to fix.
Kiera shares ideas for self reflection as a leader (what standards are you tolerating to take hold in your business?), how to respond to a complaint, and communicating over confronting.
Being direct is scary, but it’s the most efficient form of communication in a practice like this. If you tolerate complaints, complaints will happen. This episode will help you tolerate only the best leadership standards.
Episode resources:
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Rockstar Podcast!
Loricl24
This podcast is so worth the listen! I have listened to almost all of Kiera’s podcasts and every dang time, I learn something new. I have been challenged, entertained, and frankly overwhelmed at times because I want to implement everything. So many out of the box ideas to solve common issues. Thank you Kiera and Dental A Team!
So good!
Helpful tips and proven strategies from a true dental ace! Love this podcast
Great Podcast
I started listening a month a go.Lots of actionable ideas.Kiera has really grown as a leader in Dentistry.