162: Dental Assistant Mix-Up

Ashley Keith is about to become a mom — and aside from being excited for that journey, as office manager for Keith + Associates Dentistry, she has to prep her team for the time she’ll be away on maternity leave. In this episode, Kiera and Ashley dive into how Ashley’s spent her time growing the dental assistants in the office.

Traditionally, the dental assistants were paired with one doctor, but panic would ensue whenever someone needed to go on vacation or take time off. Ashley shares how she implemented a rotating system to help the assistants take on new challenges and overcome their fears with soft goals. This idea forced the crew to address problems together and to be empowered by change. Next up, Ashley will do the same with her hygienists.

Keep an ear out for how you can inspire your team to look for innovative ways to increase productivity and streamline procedures! More over at www.TheDentalATeam.com.