Dr. Maxwell Johnson out of Tucson, Arizona joins Kiera to talk about leadership and accountability (something that Dr. Johnson admits to having struggled with). The two chat about Kiera’s last in-office visit, what was implemented, and how the team aligned behind a single theme to work on: accountability. As a leader, you are actually doing your team a disservice if you’re not giving direction and holding people to their commitments. A few takeaways Dr. Johnson and his team have implemented to drastically improve their culture since quarter four of 2019:
Implemented WhatsApp (or another office chat service)
Improved checklist efficiency
Installed white board for in-office team notes
Filmed morning huddles
Your office should be a place of accountability led by someone who’s willing to constantly improve and be better. Interested in having someone from The Dental A-Team come and show you how your office specifically can be the best it can be? Email us at [email protected]!
Download our in-person interview form, resume scorecard, and a sample Office Manager job ad for FREE!
Enter your email address to get more information!