168: Offices, Take the Leap of Faith!

Dr. Maxwell Johnson out of Tucson, Arizona joins Kiera to talk about leadership and accountability (something that Dr. Johnson admits to having struggled with). The two chat about Kiera’s last in-office visit, what was implemented, and how the team aligned behind a single theme to work on: accountability. As a leader, you are actually doing your team a disservice if you’re not giving direction and holding people to their commitments. A few takeaways Dr. Johnson and his team have implemented to drastically improve their culture since quarter four of 2019:

  • Implemented WhatsApp (or another office chat service)

  • Improved checklist efficiency

  • Installed white board for in-office team notes

  • Filmed morning huddles

Your office should be a place of accountability led by someone who’s willing to constantly improve and be better. Interested in having someone from The Dental A-Team come and show you how your office specifically can be the best it can be? Email us at [email protected]!  

 

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