202: Office Autopsy: Accountability Leads to Credibility

It’s time to autopsy a practice! Kiera shares information about a practice she’s visited three times, with a team that started out very resistant to her methods. With 10 operatories, three doctors, four hygienists, and the recent departure of an office manager and high-producing doctor, the practice was feeling a little low, and its biggest struggle was the team losing confidence with trying to make changes.

Over the course of her visits, Kiera saw some low lows and high highs. In this episode, she talks about how she battled through the low morale and kept the team pointed upward. Some takeaways:

1. If you don’t hold people accountable, you’ll lose credibility

2. Don’t give up

3. Make sure your team leads have block admin time

4. Prioritize important over urgent

5. Spot-check outsourced companies

6. Require a weekly KPI report with your office manager

To check out past autopsies of practices, visit www.TheDentalATeam.com.